Return & Refund Policy

1. Eligibility for Returns

You may request a return if:
✔ The return request is made within [X] days of receiving your order.
✔ The item is unused, unworn, and in its original packaging with all tags and seals intact.
✔ The item is not a non-returnable product (see Section 2).
✔ Proof of purchase (order number or invoice) is provided.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:
❌ Opened or used beauty & personal care products (e.g., creams, serums, makeup, skincare items).
❌ Undergarments, lingerie, and intimate wear.
❌ Sale, clearance, or promotional items (marked as Final Sale).
❌ Customized or personalized products.
❌ Gift cards or digital vouchers.

3. Return Process

To initiate a return, please follow these steps:

1️⃣ Contact Us: Email us at [your email] or WhatsApp [your contact number] with your order details and reason for return.

2️⃣ Approval & Instructions: If your return is approved, we will provide return shipping instructions.

3️⃣ Ship the Product: Pack the item securely and return it via a reliable courier service. The return shipping cost is the customer’s responsibility unless the return is due to a defective or incorrect item.

4️⃣ Inspection & Confirmation: Once we receive the item, our team will inspect it and notify you of the return status.

4. Refund Policy

After approval, refunds will be processed as follows:

✔ Refund to Original Payment Method: If you paid via credit/debit card or online transfer, refunds will be credited to your account within [X] business days.
✔ Store Credit/Voucher: Refunds may be issued as store credit for future purchases.
✔ Cash on Delivery (COD) Orders: COD orders are eligible for refunds via bank transfer or store credit, not in cash.

Note: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item).

5. Exchanges

If you wish to exchange a product:

  • Exchanges are only allowed for the same product in a different size or color (if available).
  • If the desired item is unavailable, you may opt for a store credit or refund.
  • Exchange requests must be made within [X] days of receiving the order.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Order details.
  • Photos or videos of the damaged/incorrect item.

We will arrange a replacement or full refund, including return shipping costs.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:
✔ Check your bank account again.
✔ Contact your bank or payment provider, as processing times may vary.
✔ If the issue persists, reach out to us at [your email].

8. Contact Us

For any return or refund-related inquiries, feel free to contact us:

📩 Email: [your email]
📞 WhatsApp: [your contact number]
📍 Address: [your business address]

By shopping at DexePK.com, you agree to our Return & Refund Policy. We appreciate your trust and look forward to serving you again!